FAQs -COOL AS A CUCUMBER

Yes, our products are paraben-free, but not because we think they are unsafe. In fact, parabens have been repeatedly proven to be safe in cosmetic formulas. We decided to formulate with other preservatives that meet the Sephora/Ulta/Credo clean standards until further notice because right now the market demands it. And as a business, we need to pick our battles.

[Deep sigh] The inevitable question..let’s talk about it. “Clean” is not an FDA regulated term. Each brand has their own spin on what they mean by “clean beauty” as there is no standard definition. So, we find the term not necessarily informative. At Cool as a Cucumber, we are against fear mongering to sell products. Instead, we believe in giving full transparency to our customers so you get to make the best choices for yourself.

Here’s what we deeply care about: formulating thoughtfully, using the best ingredients at doses that are clinically proven to be effective, adhering to the highest manufacturing and testing standards to ensure the safety and efficacy of our products.

You can learn more about the ingredients we formulate with on the product pages.

Yes, all our products go through rigorous safety testing before you can buy them. Here are three things we do:

On our formulations and products, we go beyond the FDA requirements and follow EU regulations for stability and compatibility testing. We also follow Good Manufacturing Practices - GMP requires that every batch of cosmetic product is tested for microbiological, physical and chemical properties to ensure safety and quality. Our products undergo preservative efficacy testing (PET), also known as challenge test, and Human Repeat Insult Patch Test (HRIPT).

On our ingredients, we use clinical data from third party labs that tells us the clinically effective doses of key ingredients. This way we can make sure that our formulas actually deliver the benefits they claim to your skin.

We work with dermatologist advisors, acne specialist aestheticians, a stellar team of expert chemists, and quality controllers to ensure all our products are safe and efficacious for acne-prone adults.

If you recently placed your order, email hi@becoolasacucumber.com with your order number as soon as you can, and we’ll try to change it before your order ships out. If you already received a tracking number, that means the ship has sailed from our waters. Please reach out directly to the carrier and request an address change.

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